This FULL course has been created by Josie Hastings. 
Josie Hastings has considerable experience in the training, advisory and consultancy field and specialises in the areas of Equality and Diversity; Dealing with Harassment and Bullying; Managing Poor Performance; Conducting Appraisals and Dealing with Violence and Aggression in the Workplace. She has run these courses for the whole dental team for the last 15 years, predominately for NHS Health Education Midlands but also for the Welsh Deanery.
In addition she has run sessions for the Faculty of Dental Surgery (FDS) and the Faculty for General Dental Practice (FGDP) at the Royal College of Surgeons in London for Faculty staff and General Dental Practitioners across the UK. Before becoming a trainer she worked for both RADAR (Royal Association for Disability Rights) and the Equality and Human Rights Commission.
This FULL is designed to help provide those in a healthcare setting with advice on how to handle challenging conversations at the workplace (between the employer and the employee). The 4 key challenging conversations that employer's often face are:
1. Dealing with a patient complaint about an employee
2. Dealing with an employee who is repeatedly late to work
3. Dealing with an employee who is under performing in their work duties
4. Dealing with an employee who is frequently absent from work due to sickness
Verifiable CPD hours = 2
Please ensure you have your speakers or headphones on during the course.
After completing the course, successful completion of the quizzes will create your CPD certificate in the My E-Learning section of your account.
You can find additional files to download in the Resources section.
Included in your 1 year subscription for the course, you can join our unique Facebook group to post questions directly to Josie Hastings.
Aims
These short, video-based courses will show users how to prepare for, and carry out, different challenging conversations with an employee. The four areas covered are:
• Dealing with an Employee Who is Repeatedly Late for Work
• Dealing with an Employee Who is Frequently Off Sick
• Dealing with an Employee Who is a Poor Performer
• Dealing with an Employee Who has Upset a Patient
Objectives
The courses will show users:
• a feedback model to help them structure a challenging conversation with an employee.
• a demonstration, by an actor-coach, of each challenging conversation.
Learning Outcomes
By the end of each course, users will:
• know how to prepare for a challenging conversation with their employee.
• have observed the steps to follow to gain the best outcome from the conversation.
• know how to deal with a successful and unsuccessful outcome to the conversation
• have tested their knowledge by completing a quiz.
GDC Development Outcomes: A, B and D
