Challenging Conversations - Poorly performing worker


Finish all lessons and pass quizzes with an average of 80%


This course has been created by Josie Hastings.

Josie Hastings has considerable experience in the training, advisory and consultancy field and specialises in the areas of Equality and Diversity; Dealing with Harassment and Bullying; Managing Poor Performance; Conducting Appraisals and Dealing with Violence and Aggression in the Workplace. She has run these courses for the whole dental team for the last 15 years, predominately for NHS Health Education Midlands but also for the Welsh Deanery.

In addition she has run sessions for the Faculty of Dental Surgery (FDS) and the Faculty for General Dental Practice (FGDP) at the Royal College of Surgeons in London for Faculty staff and General Dental Practitioners across the UK. Before becoming a trainer she worked for both RADAR (Royal Association for Disability Rights) and the Equality and Human Rights Commission.

This course is part of a full course, designed to help provide those in a healthcare setting with advice on how to handle challenging conversations at the workplace (between the employer and the employee). The key challenging conversations covered in this course is:

1. Dealing with an employee who is under performing in their work duties


Please ensure you have your speakers or headphones on during the course.

After completing the course, successful completion of the quiz will create your CPD certificate in the My E-Learning section of your account.

You can find additional files to download in the Resources section.


Verifiable CPD hours = 0.5 


Included in your 1 year subscription for the course, you can join our unique Facebook group to post questions directly to Josie Hastings.



This short, video-based course will show users how to prepare for, and carry out, a challenging conversation with an employee. The area covered is:

• Dealing with an Employee Who is a Poor Performer


The course will show users:
• a feedback model to help them structure a challenging conversation with an employee.
• a demonstration, by an actor-coach, of the challenging conversation.

Learning Outcomes

By the end of the course, users will:
• know how to prepare for a challenging conversation with their employee.
• have observed the steps to follow to gain the best outcome from the conversation.
• know how to deal with a successful and unsuccessful outcome to the conversation
• have tested their knowledge by completing a quiz.

GDC Development Outcomes: A, B and D


Plan Name Price
1 Year: £ 30.00


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