Free Webinar by Josie Hastings


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This is a FREE WEBINAR, is a recording of a live event that took place on 29th April 2020 and created by Josie Hastings in conjunction with the team at guru258


Josie Hastings has considerable experience in the training, advisory and consultancy field and specialises in the areas of Equality and Diversity; Dealing with Harassment and Bullying; Managing Poor Performance; Conducting Appraisals and Dealing with Violence and Aggression in the Workplace. She has run these courses for the whole dental team for the last 15 years, predominately for NHS Health Education Midlands but also for the Welsh Deanery.

In addition she has run sessions for the Faculty of Dental Surgery (FDS) and the Faculty for General Dental Practice (FGDP) at the Royal College of Surgeons in London for Faculty staff and General Dental Practitioners across the UK. Before becoming a trainer she worked for both RADAR (Royal Association for Disability Rights) and the Equality and Human Rights Commission.


Course aims
This webinar will help you to manage poorly performing staff members more effectively. It will be very practical, using ‘real life’ dental scenarios to illustrate the subject. At the end of the session, you be able to ask any questions that you want.

Learning Outcomes
By the end of this webinar you will know how to identify and deal with poor performance due to capability, and behavioural issues in your Practice, legally and fairly.

GDC Development Outcomes
• A - Effective communication with patients and the dental team
• B - Effective management of self and others or effective work with others in the dental team, in the interests of patients; providing constructive leadership where appropriate
• D - Maintenance of skills, behaviours and attitudes which maintains patient confidence in you and the dental profession.


PLEASE NOTE = NO verifiable CPD is provided for this webinar as this is a FREE course open to everyone. 



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